易怒的客戶

Steve：Hello, Mr. Willis. What seems to be the problem？
史提夫︰您好，威利斯先生。出了什么問題嗎？
Mr.Willis：I want to give you a piece of my mind. Do you know what your secretary said to me yesterday？
威利斯先生：我想跟你表達我的不滿。你知道你的秘書昨天跟我說了什么話嗎？
Steve：What’s that？
史提夫︰她說了什么？
Mr.Willis：She told me you weren’t in the office and I’d just have to wait to talk to you. A secretary told me to wait.
威利斯先生：她告訴我你不在辦公室，我必須要等，才能和你說話。一個秘書竟然叫我等。
Steve：I apologize. I will speak to her about the tone she uses with customers.
史提夫︰我向您道歉。我會跟她談談和顧客說話的語氣。
Mr.Willis：You had better. Otherwise, I might take my business elsewhere.
威利斯先生：你最好這么做。否則我會跟別人做生意。
[多學一點點]
★touchy a. 易動怒的；過分敏感的
例︰Don be rude to Jenny. She is such a touchy person.（別對珍妮無禮。她是個容易動怒的人。）
★What seems to be the problem/matter/trouble？出了什么問題嗎？
這句話通常是說話者已知對方遭遇問題或需要協助時使用。例︰Lisa︰Hello, Computer Helpline？I need some help with my laptop.（麗沙：喂，是電腦援助專線嗎？我需要人協助處理我的手提電腦。）
Ted︰What seems to be the problem？（泰德：是什么問題呢？）
★give sb a piece of one mind 對某人不客氣地表達不滿
例︰Daniel wouldn dare to give his wife a piece of his mind.（丹尼爾不敢向太太表達自己的不滿。）